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X Pass HD - High Definition Porn Movies!
Thank you for visiting our Support Page.

Password/Login FAQ

I lost or forgot my username and password! How do I retrieve it, or get a new one?

You will need to submit a support ticket with the E-mail address you used when signing up, and if possible, the subscription ID number. If you have the e-mail and your name, that should be enough information for us to get you your username and password. If you would like for us to reset it, then please put your new desired user/pass in the Comments section.

Help-My Username And Password Don't Work!

First, check to make sure that you are entering your username and password correctly. Remember that usernames and passwords are case sensitive and to enter then exactly the same as when you first created them; for example, if your original username was "pr0n_lover" with a password of "aa12578" then you will not be able to log in with "Pr0N_LOVER" and "AA12578". Try closing your browser, clearing cookies, and logging in with the username and password exactly as you created it. If you cannot recall the exact format, then please send a support ticket with the e-mail address you used to sign up and we will provide that information for you.

If this does not solve the problem, then there is also the possibility that you have logged in from separate IP addresses the maximum amount of times. In order to prevent password trading/sharing, our security system will automatically block a username/password which logs in from multiple IP addresses after a certain amount of attempts.

If you feel that the security of your password may have been compromised, please submit a support ticket with your username and password, and the e-mail which you used when signing up, and we will issue you a new one or refresh your existing one.

Finally, if the above information does not resolve the situation, contact us and we will have our technical support staff investigate the issue.


Technical Support FAQ


What is High-def Porn?

HD porn is the the new digital video standard. Hd porn is Much better then DVD porn with a really sharp and clear picture, special on larger screens is HD porn awesome. High resolutions HD porn makes you see everything as it was happening in the room you are sitting (If you have an large enough screen ;-). Hd porn is just this, See porn like you have never seen before, it's like you're a part of the fucking scenes .. it's fucking horny but then in HD Porn!

Do I need any special software?

No in most cases hd porn websites offer you the movies in HD PORN WMV format, wich you can just play on your windows media player. HD Porn video can also be encoded with in a x-vid/divx format .. those codecs are freely downloadable online, and once installed on your computer any media player can play your hd porn movies!.

Can every computer run HD porn movies?

Most new computers can play HD porn movies, Some have video cards wich have hardware HD porn encoding, and computers with an video card who doesn't have that just need a decent processor p4 or pentium dual core and so on. most hd porn videos are in 1280x720 format, so best would be to have a computer monitor, who can handle settings of 1280x720 or larger, but you can still play hd porn on smaller resolutions also.


Movies are downloadable in HD WMV, WMV and Quicktime format (or watch online in any of the formats).

HD WMV:
Video: Windows Media Video 9 1280×720 29.97fps 1900Kbps
Audio: Windows Media Audio 44100Hz stereo 96Kbps

WMV:
Video: Windows Media Video 9 380×214 29.97fps 471Kbps
Audio: Windows Media Audio 44100Hz stereo 48Kbps

QUICKTIME:
Video: MPEG4 Video 380×214 29.97fps
Audio: AAC 16000Hz stereo 24Kbps HQ pictures are 1026×682 (or 682×1024). *technical content info grabbed from their latest update.

Navigation: Navigation is easy, easy accesible content just like their other sites in their network wich you get access too.

I clicked on a video and nothing happened-where is it?

If you locate any broken links, or missing images or videos please submit a Support Ticket immediately!
If you still experience any issues with the Bonus Movies or Feeds, then please submit a support ticket with as much detail as possible, including your operating system (PC, Mac) and the browser you are using (IE, Firefox, AOL) when you receive the error.

Why Am I Having Difficulty Viewing The Movies?
Make sure that you have the latest version of Windows Media Player installed. If you still experience issues, please submit a support ticket with as much detail as possible.

Billing FAQ

How will my credit card be billed?
Your Credit Card Account will be billed either as: "Epoch.com/EpochEU.com or CCbill.com"

How will my checking account be billed?
Your Credit Card/Checking Account will be billed as "Future Blue, Inc."

How do I get Billing Support?
We use 2 different processors, Epoch.com/EpochEU.com and CCBill for credit card members


 Epoch.com/EpochEU.com provides real time credit card processing services for thousands of websites worldwide and they can help you with your billing questions 24 hours a day, 7 days a week, every day of the year. Epoch.com/EpochEU.com are our primary credit card processor, so there is a good chance that your registration went through them if you used your credit card.

If you have a questions about your membership subscription or Internet purchase, you may use any of the following method to contact them: CCBill.com is a division of CCBill, LLC and was created to serve the needs of consumers looking for a fast, safe and convenient way to purchase access to online venues. CCBill, LLC has been a trusted e-merchant since 1998, processing millions of online transactions each year and earning its reputation as a leader in the industry.

If you have a questions about your membership subscription or Internet purchase, you may use any of the following method to contact them:
Do Memberships Auto renew?
Yes, your membership will auto renew unless you cancel.

How do I cancel?
We hate to see you go, but if you really want to cancel for any reason, see under Billing support and follow the instructions. But before you go, we would appreciate it if you let us know if there is anything we can do to increase the value of your membership with us!

IMPORTANT NOTICE
 We have noticed an increase of fraud over the past few months. Unfortunately, much of this fraud is perpetrated by customers who have legitimately purchased services, but later deny having done so to their credit card companies. Please keep in mind this is illegal, in fact this is a felony punishable by jail time. We fully investigate all claims of credit card fraud which may include asking you to sign an affidavit. In addition, if you perpetrate such activity, your credit card may be black listed and may be unable to be used for any internet purchases.
*Note: if you do not know which billing processor was used during your transaction, please refer to your membership confirmation email. To cancel Membership please select the billing processor:


S u b m i t . A . S u p p o r t T i c k e t

If you have been unable to locate the answer to your question in the above text, then please use the below form to submit a support ticket. The more information you are able to provide, the more rapidly we will be able to resolve your support request. We will respond to all requests in the order in which they are received.

YOU MUST ENTER THE E-MAIL ADDRESS WHICH YOU USED TO SIGN UP as we will require that in order to look up your account information!

E-Mail * (This is the e-mail you used to sign up)
Name :
Password

Meddelande :

 
































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